Privacy Policy

Welcome to Cartvana. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app or website. By using Cartvana, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

Name, email address, phone number
Shipping/billing address
Payment details (processed securely via third-party payment gateways)

b. Account & Login Details

Username and password (encrypted)
Preferences and saved items (e.g., wishlists, cart data)

c. Device & Usage Information

IP address, device type, operating system
Browsing behavior, pages visited, and interaction logs

d. Location Data

Approximate location (with your permission) to offer location-based services like delivery options

e. Cookies and Tracking Technologies

Cartvana uses cookies and similar technologies to enhance user experience, track site usage, and provide personalized content.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Improve and personalize your shopping experience
Send transactional updates (order confirmations, delivery notifications)
Offer promotions, discounts, or marketing materials (only with your consent)
Detect and prevent fraud or security breaches

3. Sharing of Your Information

We do not sell your personal data. We may share your data with:

Trusted third parties such as courier partners, payment gateways, and analytics providers
Law enforcement or government authorities, if required by law
In case of business transfers, such as a merger or acquisition

All third-party partners are bound by strict confidentiality agreements.

4. Data Security

We implement industry-standard measures to safeguard your personal information, including:

SSL encryption for data transfer
PCI-DSS compliant payment gateways
Restricted access to sensitive data

Despite these efforts, no system is 100% secure. We recommend users take precautions such as using strong passwords and logging out after use.

5. Your Rights and Choices

You can:

Access or update your personal information through your Cartvana account
Opt out of promotional communications anytime via the “unsubscribe” link
Request deletion of your account by contacting our support team

6. Children’s Privacy

Cartvana is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our services after changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 privacy@cartvana.in or IGNOTOPRODUCTS@GMAIL.COM
📞 Or reach out via the Help Center in the Cartvana app